South East London Family Mediation Bureau is a ‘not for profit’ charity limited by guarantee and is committed to protecting the privacy of all the personal information or data provided by those that are either members or otherwise use our services.
Personal information and data is described as “any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a home address, a photo, an email address, bank details, or a computer’s IP address”. This policy explains how we collect, use and store the personal information provided to us.
The General Data Protection Regulations require that we process personal data in accordance with the six Data Protection principles:
South East London Family Mediation Bureau will never sell your data
to other third party organisations for their marketing purposes.
Information we collect
In order to provide our services and for the other purposes set out
in Use of Information below, we collect and process Personal Data from
individuals. We may collect some or all of the following
From time to time and as permitted by applicable law(s), we may collect Personal Data about you and update any existing Personal Data that we currently hold from other third-party sources.
We collect your information from:
How we use information
Your Personal Data may be used in the following ways:
Consent and lawful processing of data
Our legitimate interests, which include processing such Personal Data for the purposes of:
How long we keep your information
We will retain information only as long as is reasonably necessary and annually, we will review our Data Retention Periods
Sharing and disclosure to Third Parties
We may disclose your Personal Data to third parties from time-to-time, but only under the following circumstances:
We will only disclose your Personal Information without your permission in the following circumstances:
We hold Information Sharing Agreements with these 3rd parties to ensure they too comply with GDPR.
Parents and children
If the person about whom we are holding information is below 13, then we will need to seek consent from the parent or legal guardian to hold that information.
If it is directly provided by a parent or legal guardian, that will be taken as consent.
If a person is over 13 or reaches 13, we will seek consent directly from them.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or phone 020 8315 7460 if you wish to make a request.
We are working to protect your personal information that we hold, its confidentially, integrity and availability.
Use of our website
In completing a form on our website, you are giving us consent to hold that personal information to provide mediation and related services.
Transmission of information via the internet will never be guaranteed 100% secure and there is a remote possibility that your personal information may still be accessed or intercepted unlawfully by third parties. Any transmission of personal information is therefore at your own risk. We will not accept any responsibility for information which is accessed or intercepted unlawfully, without permission or in a manner which is out of our control.
Linking to Third Party websites
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from the Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you linked to the Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Compliance and cooperation with regulatory authorities
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to our Service Manager and Data Protection Officer, Ruth Bryan at:
South East London Family Mediation Bureau
1 North St
Bromley BR1 1SB
020 8315 7460
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk